within the last weeks i’ve faced quite a bunch of posts where users (let’s say not that much experienced) faced a IMHO arrogant attitude when asking for help
From what I can read in the posts this happend mostly because the users didn’t know how to ask properly.
They have had a running system and after e.g. upgrading something didn’t work anymore.
So they are asking for help from the community but sometimes without much knowledge of openhab or linux or java.
They were only able to tell us what happend before the error happened.
(FTR) I’m clearly not takling about threads that tell: “OH lacks of a helpdesk (but which i don’t want to pay for)”
So what i would like ask everybody here:
(Unexperienced) users (or let’s say the people who start a thread):
Please if you know that your thread lacks of information, please tell us that you need assistance to find out more degtails about the problem. Please also search the forum and write that you couldn’t find anything (maybe since you don’t know how to describe your problem). We are glad to post links to tutorials and help you with that.
But if you only write something like “OpenHab binding XYZ isn’t running, please help” without any additional information, it reads for a lot of users that could help.
“I have problems with OpenHab, but i’m too lazy to give you more information. I’d rather just get help without putting effort from my side” And if you got it working, tell it!
People on the support side:
I can imagine that you get really frustrated by such posts. Imagine that the user on the other side got frustrated in a similar way since he hasn’t manually decided to crash something. Just after he - let’s say - flipped a switch something bad happend and his home automation isn’t working anymore. But from his side he only flipped a switch (even if the switch is labeled “upgrade”). He does not know and does not need the technical details in the background of OH because he managed to get everything up and running without knowing this. (which actually is a good thing since in my opinion this tells us that OpenHAB is also usable by newbiesor non-techies).
If we only answer in a short way “RTFM, this has been asked a thousand times, stop bugging us…” this is frustrating and for the user it reads like
“Actually i don’t really want to help - search, google, whatever - help yourself”
This for me is such a great community - please let’s keep it that way. I did find so much help and suggestions that my HA system is growing and growing. And even from time to time my wife appreciates it.
I hope i didn’t offend anybody - that is not my goal with this post. If i did - sorry for that. Tell me what offended you and i’d like to clarify it.