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Over the past couple of years, I’ve purchased 10 TP-Link smart plugs. One of them failed recently. I contacted their customer service for warranty and they made me go through an unbelievable amount of hoops to resolve the issue (still not resolved). All of this for a $20.00 device? The only thing they did not ask for is my birth certificate.
I was thinking of buying more switches from them, but this experience made me rethink my plans. A manufacturer can have the best equipment out there, but if their customer service is poor, then I’m not interested in them anymore.
All this ‘background’, is to ask the community 2 questions:
- Has anyone on here experienced such bad customer service?
- Of all hardware vendors out there, which would you rank highest in Customer Service?