No, not mandatory. It’s also possible that you have to communicate with the microsoft partner and he tries to reach microsoft and gets only the wrong department and after one week someone of the right department calls back and wants to investigate. And that for an ERP-Solution.
Yes, sorry OT but just happened last week…
Are there pinned posts in this forum where it’s explained that a user should file an issue at github in such cases? I don’t have an overview atm, but if that’s not the case, may be something to consider? Just spontanious idea…
edit: would it be something which could be added to this thread?