RGBGenie ZigBee remote control

I bought one of these ZB-5001 remotes. And tried to pair it. The result was an unfinished pairing that says Node has not completed discovery.
I have not had time to play with it much, but the documentation comes with email and phone numbers, so if nobody here has yet used this, I will contact them.
Also of note is that in a front page, it mentions that the pairing with the Hue hub does not result in the hub showing the device but that the device is added to the network nonetheless and can be used with Touch-link set-up to control individual lights.
Has anybody tried this? Had any success?

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