I have not used the Suphammer, but based on the screen shots, the zniffer setup (that I use) seems more readable. For me it just required a UZB ($35 USD) and the free Silabs software. I found the instructions here. Output looks like this:
Also great post. Glad your issues were resolved.
Lastly I also had great luck with Chris from Aeotec in the past. Hopefully that is a real person and just not just a screen name for all their tech support.
Bob