# Sonoff Zigbee Dongle Modell E no longer available after restart

**URL:** <https://community.openhab.org/t/sonoff-zigbee-dongle-modell-e-no-longer-available-after-restart/153097>\
**Category:** Bindings\
**Created:** [January 17, 2024, 10:17am UTC](https://community.openhab.org/t/sonoff-zigbee-dongle-modell-e-no-longer-available-after-restart/153097 "2024-01-17T10:17:03Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![alex200580](https://community.openhab.org/letter_avatar_proxy/v4/letter/a/ac8455/32.png) [@alex200580](https://community.openhab.org/u/alex200580)\
**Post date:** [January 18, 2024, 11:11am UTC](https://community.openhab.org/t/sonoff-zigbee-dongle-modell-e-no-longer-available-after-restart/153097/3 "2024-01-18T11:11:41Z")

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Hello,

Unfortunately I couldn’t find the form to report a problem, where is it?  
I’ve been using Openhab for many years, I think since Openhab 2.1. Now I wanted to expand the system with Zigbee and bought the Sonoff dongle.  
Here are the answers to the missing information:

- The Zulu Package was installed as administrator, the environment variables are present.
- The dongle is plugged directly into the USB port, so there is only a memory stick left.
- Openhab starts automatically as a Windows service.
- The current driver is the WHQL driver from Sonoff, the device is called “USB-Enhanced-SERIAL CH9102” specified in the device manager
- I have tested all available firmware versions, the behavior occurs with all versions. (Source: [https://github.com/itead/Sonoff\_Zigbee\_Dongle\_Firmware](https://github.com/itead/Sonoff_Zigbee_Dongle_Firmware))

News:  
If I stop the Windows Openhab service and start it manually with start.bat, the dongle is recognized and goes online. I recently found this thread: [https://community.openhab.org/t/openhab-4-windows-issue/149765](https://community.openhab.org/t/openhab-4-windows-issue/149765)  
I then checked the information from this post [https://community.openhab.org/t/openhab-4-windows-issue/149765/9?](https://community.openhab.org/t/openhab-4-windows-issue/149765/9?), but my karaf.bat contains exactly the line as it appears on GutHub under the “config” link is specified. I wasn’t sure and completely reinstalled Windows Openhab service by first deleting it according to the documentation and then completely rebuilding it. That means I did the “wrapper procedure” from scratch.

I hope we can find the problem now.

Thank you, Alex

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