Z-wave serial controller online, but Fakro Roller shutters not recognised, 'unknown device'

  • Platform information:
    • Hardware: _RPI4/Aeotec Z-Wave gen5
    • openHAB version: 2.5.6

I’ve installed an aeotec Z-Wave stick on my rpi to access my fakro roller shutters, but openhab doesn’t seem to recognize them. The log file with detailed Z-Wave info is attached down under.

I assume that the node devices are not included into the Z-Wave database, but I’m not sure…
Therefore I’ve installed domoticz for testing purposes. When i put the Z-Wave stick in my computer, this results in a successful recognition of the devices, as shown in the following picture.

openhab.log (561.2 KB)

They are in the database.


If they are battery operated, you must wake them up several times to get fully discovered.

Hello Bruce

My fakro shutters are powered by mains. Even a recycle of the device brought no solution.

I still assume it’s openhab related or something with the combination Z-stick/RPI4, because when I put the stick in my computer and run Domoticz, I’m able to see the devices with the correct parameters and operate them.

Do you have any idea? Thanks in advance.


Not really.

Perhaps you should follow the instructions in the binding documentation & post debug logs. Only your system knows what is happening. :wink:


I’ve checked the documentation and it is not getting me wiser yet… My Fakro ARZ roller shutters are bought in 2010, so I believe it should have ‘fakro_arz_00_000’ as type ID.

My detailed log file is pointed in the first post. I placed the file in the Z-Wave log file viewer (https://www.cd-jackson.com/index.php/openhab/zwave-log-viewer) and saw the following messages. It states ‘Update_state_node_info_req_failed’ for a reason…

Mayby i have to address this question to Chris.

Thanks already.


@chris can respond here. Perhaps @sihui has some of these.

It is not responding at all as far as I can see. You need to solve that issue first.

No, I am a poor retired man and can’t afford these :grinning:

1 Like

From the small log here, it seems that the device is simply not responding to basic messages being sent to it - the “ping” command for example. I’m not sure I can really say a lot more than that - maybe it’s out of range, or maybe it was not included properly - these are common reasons for this sort of thing, but without more information it’s hard to say.

Hi all,
I have a similar problem here. I already have some of the ARZ Zwave Blinds working (version from 2014, Fakro ZWRv1.9 module)

. I now bought new ones which are not working. I states that the device is unknown. It hat a complete new module (ZWRv4.2)

and also the connections to the motor are different. The older ones has only two cables, the new one has 6 cables.

Any chance to get help here to get them to work ?

Please post a screenshot of the configuration page of your device, e. g.:

Config (new):



Your old device (0085:0002:0002:…) is in the Z-Wave database:

In addition, the Z-Wave database does support:

Not in the Z-Wave database:

Please check your new device for

If your device is in the Z-Wave database

  1. Exclude and reinclude it.
  2. No progress: install the latest Z-Wave Binding snapshot: openHAB-ZWave [Jenkins]

If I’m not mistaken, your new device is 0085:0003:0011 - so it must be added to the Z-Wave database, please follow the instructions on:

… and according to https://devices.zwave-js.io/ your new device is equivalent to 0085:0003:0111, so it should suffice to add 0085:0003:0011 to OpenSmartHouse Z-Wave Device Database, wait for the next build of the snapshot, install new snapshot.

Just for reference:

Thanks for the info. I opened a ticket on opensmarthouse.org and requested to update the database.
But I cannot find a tutorial how to update the binding to the latest snapshot. I am on OpenHAB 2.5.12 on a RasPi3 and I dont have the /opt/openhab2/addons folder. Does the latest binding snapshot support OH2.5 ?

No, you are going to need to upgrade to the OH3. And there are ways to update to the latest binding in OH3 manually (search the forum for upgrading the Zwave binding), but in my view the easier path is just to wait for the next milestone build if you are patient.