I’m going to offer some help, but I first want to share that this is a little frustrating. Posting a screenshot from your phone is the bare minimum you could do to provide us with information about the device. When we ask for details, we’re not trying to prove that you’re worthy of our time. We’re trying to get all of the information that only you have in your possession, so that we can actually help you.
If you didn’t have problems with other Z-wave devices, that’s because they were already in the database. Is your new switch in there? Well, since you know what the new device is, you could search the database to find out.
Based on your screenshot, I found the URL for the switch in amazon.ca. That would make it a Jasco UltraPro with the model number 39351 (1-pack), 54897 (2-pack), or 54898 (4-pack). It’s also possible that those numbers are just for the retail packages. I can’t tell from the listing alone.
Meanwhile, there’s exactly one Jasco UltraPro switch in our database. Its model number is 39348, which is suspiciously close to the 1-pack number. This leaves us with three possibilities:
- You are the very first person in the OH community to use these switches, and will need to add them to the database.
- Your switches are revsions of the 39348 switches, and the database will need an update.
- Your switches are identical to the 39348 switches, and something else is wrong with your system.
That’s what @Ap15e and @apella12 were trying to help you determine. And that’s why it would all be much easier and faster if you read the box/instructions and typed, “these are Jasco UltraPro switches with model number _____).” Even better, you could provide a URL for the manufacturer’s website instead of a screenshot of an Amazon listing.
Like this one that I just googled: UltraPro Z-Wave In-Wall Smart Dimmer With QuickFit And SimpleWire.
And now I can say that you very likely have 39351 switches that are not in the database. But only you can confirm that this is correct.
I know you’re frustrated, because this isn’t proving to be as easy as it was before. That’s understandable. What’s less understandable is asking someone else to help you by guessing at information you already have in your possession. I hope you’ll take that to heart in the future.
Here are the directions for adding the switch to the database. It’s not an immediate process and will require that you update OH or install a snapshot binding after it gets added.
I’m not sure how to read this. Is it a threat that you’ll leave openHAB? No one’s forcing any of us to stay.
I also don’t know what “constant effort to function” means. I assume you’re having more issues than just this particular problem. But if so, you haven’t asked for help fixing them.
I don’t recommend openHAB to anyone who doesn’t want to treat home automation as a hobby and look after their own system. So if a retail consumer solution does everything you need, then it makes sense to go in that direction. SmartThings, Alexa, Google Assistant and Homekit are good enough for the vast majority of consumers. The same can be said of Z-Wave–just stick with WiFi devices or wait for Matter/Thread.
Of course, if you go with a retail solution then you also have to live with its limitations. They’ll just be different from OH’s limitations.
And then there’s technical support. This conversation has taken place in less than 24 hours on a weekend. Sometimes, we manage to help someone within minutes of them posting a question. I would not expect that from any retail solution.
Anyway, I hope you get it all figured out and find what works best for you. I’ve never added a device to the Z-Wave database, so I’ve done all that I can to help.