iOS notifications have no sound

Apps & Services iOS App
#1

Hi since my migration to OH3 I stopped hearing a sound on my iPhone when I get notifications from openhab. The notifications work and are displayed and everything, I just don’t get any sound or vibration.
I tried both commands bellow as well as sending it through a gui rule and also from myopenhab cloud

sendBroadcastNotification("test")
sendNotification("email", "message")

and its not only my iPhone. The same is true for my whole family so no, I did not change any setting on my iPhone.

What am I missing?

Edit:
I tried removing the app, restarting the phone and reinstalling it. Did not help…

1 Like
#2

Update:
when inside the app i get “message could not be decoded” although I can read in in the notifications later and it also appears normally on the lock screen

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#3

I have exactly the same problem.
@timbms Do you know why this happens?

#4

Finally, I though I was going insane…
What I’ve gathered so far is:
It’s probably not related to the local instance of openhab, since the behavior is the same when sending a message directly from myopenhab.org.
It’s probably not related to phone settings since it started across multiple devices at the same time.
Reinstating the app does not help.
I even went as far as removing the app. Creating a new myopenhab account with no instance of openhab connected to it. installed the app, connected to this account and sent a message directly to the device. same. Once, though, it played half a sound for SOME reason…

#5

I felt the same…
Now I also opened a Github issue, with your information: Notifications cannot be decoded/no sound on notifications · Issue #608 · openhab/openhab-ios · GitHub

2 Likes
#6

me too.
Notifications can be decoded and displayed correctly but NO SOUND!

is the sound controlled by the app or by IOS?
The settings in my IOS are correct.

ralph

#7

@digitaldan
Hi,
do you know, who is currently responsible for ios-problems?
it seems, that there is an general problem with notifications since a couple of weeks…

ralph

#8

We had a major upgrade of our Apple PNS functionality in openHAB Cloud recently, its very possible the migration of the old code to this broke sounds, i’ll take a look at it and let you know.

1 Like
#9

Found the issue and am merging a fix:

I’ll need to schedule a maintenance window this weekend as this will require a rolling deploy of our backend web-socket servers.

6 Likes
#10

Hello @digitaldan ,

I´m really looking forward for that fix - it cost me a few days of sleepless nights :smiley:
Do you have an ETA for the fix?

Will this also fix the Apple Watch Notification? I have the openHab notifications mirrored to my Apple Watch but no notifications appear there.

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Thanks for a short update.

Have a nice week :slight_smile:

#11

Yes it should fix those as well i believe, somehow they are tied to the sound payload. I’m planning on doing a slow rollout as early as today, i was not able to make time over the weekend.

#12

Hey @digitaldan ,

I don´t know if you have an Apple device so I´m writing what I figured out, now.

iPhone XS Max - iOS 14.4.2

  • notification working
  • sound / vibration not working

iPad Pro - iOS 14.4.2

  • notification working
  • sound / vibration not working

Apple Watch Series 4 - WatchOS 7.3.3
- notifications working, now

  • sound / vibration not working
  • notification will only display when you activate manually the screen then notification push message appears

Apple Watch Series 6 - WatchOS 7.3.3
- notifications working, now

  • sound / vibration not working
  • notification will only display when you activate manually the screen then notification push message appears

Let me know if I can test something more for you. :slight_smile:

#13

The code has been deployed, sounds should be working again.

2 Likes
#14

Hi @digitaldan ,

I tested all notifications on all my devices and it is working.

Thank you very much for your fast help :sparkling_heart:

Is there anything your openHab Apple Community can do for you like “Donate a Coffee” or anything similar like that?

Have a nice week.

Greetings
Disaster

#15

Good to hear, thanks for the update. No need for a coffee, happy to help :slight_smile:

2 Likes