MHerbst
(Martin Herbst)
December 30, 2020, 4:40pm
1
I have already created an issue for a problem on the documentation website:
opened 04:29PM - 30 Dec 20 UTC
closed 11:24PM - 04 Jan 21 UTC
Feedback
Steps to reproduce:
- open https://www.openhab.org/docs
- click on "Download… "
You can now see a small progress bar on the top of the window, but the links is not opened. If you click on the link with the right mouse button and open the link in a new tab or window, it works.
The same problem occurs in the Add-ons documentation if you try to click on one the products in the left sidebar.
I have tested it with Chrome, Edge and Firefox. Always the same behaviour.
In the console of the developer tools, I see these error messages:

The last message is issued if you click on one of the links.
There is the same problem on the main website, e.g. on www.openhab.org the links in the top bar (e.g. “Download” are not working. The console shows these error messages:
@Confectrician @Kai
BTW: What do you think of creating an own category for the website here in the forum?
If you mean this, it works for me.
MHerbst
(Martin Herbst)
December 30, 2020, 4:59pm
3
Yes, I have tested it in three browsers and two different operating system. Always the same error messages.
I have now tested it with a browser outside of my network. This worked. Maybe a problem with a DNS Server.
Wolfgang_S
(Wolfgang_S)
December 30, 2020, 5:26pm
4
the download page still does not work here.
Maybe it is a cloud-flare related problem and it is region dependent.
MHerbst
(Martin Herbst)
December 30, 2020, 5:32pm
5
I agree. I also think that it could be Cloudflare’s fault. But it is not really region-specific.
I have restarted my router and I have some strange results. On my Windows machine it does not work in Chrome and Edge but it works in Firefox. All browsers are trying to load the files from the same IPv6 address. In a VM on the same machine it does not work in Firefox.
On another machine Linux machine it works in Chrome.
I have connected via VPN to a Windows server in my company and there it works. It is also in Germany but uses a different Telekom network.
I am IPv4 only thanks to my ISP
MHerbst
(Martin Herbst)
December 30, 2020, 5:47pm
7
II don’t think that the problem is related to IPv6. In Firefox in Windows I am using also IPv6 and it works.
I have also disabled IPv6 but the same result with IPv4 only.
Really a bit strange.
Wolfgang_S
(Wolfgang_S)
December 30, 2020, 5:52pm
8
From that what I see it looks similar to the behavior a few days before. At that time Kai did a rebuild of the cloudflare cache: next.OpenHab (Website) problem
MHerbst
(Martin Herbst)
December 30, 2020, 5:55pm
9
@Bruce_Osborne Did you use https or http? If I use http (which is only possible in Firefox) it works. With https it also fails in Firefox.
MHerbst
(Martin Herbst)
December 30, 2020, 5:58pm
11
Then I would assume that it is Cloudflare problem and maybe region-specific.
Virginia, Eastern US here.
MHerbst
(Martin Herbst)
December 30, 2020, 6:00pm
13
So it seems to be a problem in Germany or maybe Europe.
sihui
(SiHui)
December 30, 2020, 6:04pm
14
There are also problems with loading some of the docs:
Here in the UK (Europe for another 24 hours…) the website is fully functional…
(Brave browser on Android on WiFi via https, if that helps)
Can also confirm problem with downloads and doc here in Germany
Kai
(Kai Kreuzer)
December 30, 2020, 11:23pm
18
Then I would assume that it is Cloudflare problem and maybe region-specific.
Seems to be, yes. I purged the cache and it seems to have solved the issue.
Wolfgang_S
(Wolfgang_S)
December 31, 2020, 9:01am
19
In case this happens again is there any preferred way to report this kind of problem or a person / account it should be addressed to ?
We have a dedicated GitHub Repository for the website:
@MHerbst opened an issue in the docs repository which should work too usually
I think there were also reports via mail yesterday.