Need to know what you did in order to know if you’re doing it wrong . Is it already securely included? Look in Habmin. If not, double check you have only one binding with the correct verion (from the top of this thread and newer than Jan 2). Then exclude the lock (select controller> Tools> Advanced> Exclude Devices. Then, using Habmin with controller < ~10 ft away from lock (closer is better), start an inclusion, enter programming code into lock and press 0. Then wait a minute or two so for inclusion to complete. Green checkmark on lock will flash and beep. Lock should show up in inbox. If this does not work, exclude again, then reset lock (unplug battery, press and hold Schlage button, then plug in battery), and include again. Your settings will need to be reentered. When I was testing, resetting was not necessary.
Once Habmin shows the lock is securely included (green checkmark under Attributes> Using Security), then put the lock back on the door.