Sonoff Zigbee 3.0 USB Dongle Plus detected my Zigbee motion sensor, but it's still offline?

Setup, Configuration and Use Beginners
1

Hello all,
sonoff detects my Zigbee device for smart home but it stays offline all the time.
I have installed on the raspberry z2m and mosquitto. Does anyone have a tip to fix the problem in OH3?

2

If it’s a battery device it might take a bit for it to communicate with the coordinator. I’ve a couple of water sensors that remain offline for up to 20 minutes after OH restarts.

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3

Without further information about your setup it is impossible to diagnose the problem:

  • motion sensor not supported by Zigbee2MQTT
  • mosquitto: configuration wrong
  • MQTT binding not installed
  • MQTT bridge misconfigured
  • MQTT Thing misconfigured
  • …
4

I use a Raspberry Pi as a server. It runs openhab 3.0 and I have installed mosquitto and z2m.
With the help of the Sonoff dongle I wanted to integrate my motion detectors (both Zigbee devices). This works as soon as the dongle is online you can create a thing about the zigbee binding by activating the scan and pairing mode.But now the Dongle switch from online to offline.

I use the model ZBDongle-E.

crw-rw---- 1 root dialout 166, 0 Apr 21 20:01 ttyACM0

lrwxrwxrwx 1 root root 13 Apr 21 19:38 usb-ITEAD_SONOFF_Zigbee_3.0_USB_Dongle_Plus_V2_20220816134844-if00 → …/…/ttyACM0

UID: zigbee:coordinator_ember:56ad79e131
label: Ember Coordinator
thingTypeUID: zigbee:coordinator_ember
configuration:
zigbee_port: /dev/ttyACM0
zigbee_channel: 25
zigbee_initialise: false
zigbee_concentrator: 0
zigbee_trustcentremode: TC_JOIN_SECURE
zigbee_extendedpanid: DDDDDDDDDDDDDDDD
zigbee_baud: 115200
zigbee_flowcontrol: 2
zigbee_panid: 21050
zigbee_powermode: 1
zigbee_txpower: 0
zigbee_networksize: 25
zigbee_linkkey: 5A6967426565416C6C69616E63653039
zigbee_childtimeout: 86400
zigbee_networkkey: 1A449E2B6EA4E797CDA22C060D1CC708
zigbee_meshupdateperiod: 86400

5

What is still missing is the information about which Zigbee sensors are involved (manufacturer, model no., …) …

Visit | Zigbee2MQTT for information on whether your sensors are supported by Zigbee2MQTT. Possibly your sensors are not supported by the openHAB Zigbee binding. In this case you should provide a fingerprint from your sensors (see ZigBee - Bindings | openHAB). Providing a fingerprint would be the first step to add support for your devices in the openHAB Zigbee binding.

BTW, I can confirm that your ZBDonge-E is supported by Zigbee2MQTT.

6

Can you clear this up? You either:

  • Use zigbee2mqtt and the MQTT Binding in openHAB, or
  • The Zigbee binding in openHAB.

But not both.

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7

You might be affected by EMI. Try to use a USB extension cable between your RaspberryPi and your USB dongle.

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