Sonoff Zigbee Dongle Modell E no longer available after restart

Hello,

Unfortunately I couldn’t find the form to report a problem, where is it?
I’ve been using Openhab for many years, I think since Openhab 2.1. Now I wanted to expand the system with Zigbee and bought the Sonoff dongle.
Here are the answers to the missing information:

  • The Zulu Package was installed as administrator, the environment variables are present.
  • The dongle is plugged directly into the USB port, so there is only a memory stick left.
  • Openhab starts automatically as a Windows service.
  • The current driver is the WHQL driver from Sonoff, the device is called “USB-Enhanced-SERIAL CH9102” specified in the device manager
  • I have tested all available firmware versions, the behavior occurs with all versions. (Source: https://github.com/itead/Sonoff_Zigbee_Dongle_Firmware)

News:
If I stop the Windows Openhab service and start it manually with start.bat, the dongle is recognized and goes online. I recently found this thread: https://community.openhab.org/t/openhab-4-windows-issue/149765
I then checked the information from this post https://community.openhab.org/t/openhab-4-windows-issue/149765/9?, but my karaf.bat contains exactly the line as it appears on GutHub under the “config” link is specified. I wasn’t sure and completely reinstalled Windows Openhab service by first deleting it according to the documentation and then completely rebuilding it. That means I did the “wrapper procedure” from scratch.

I hope we can find the problem now.

Thank you, Alex