Yale Assure jamming?

HI Guys

Figured someone may have some advice as to why this occurs. The unit operates freely, very easily with the key. If I open the door and try and operate the lock using the keypad, it errors and I get this, see video:

Any suggestions?



FIxed the issue, just reset the unit! :slight_smile: turns out the hand off wasn’t wrong. When you factory reset the unit and set the master code, the latch must be extended (not retracted)