Hi,
I recently bought a zigbee usb stick (Ember EM35x Coordinator) to work with openhab 3.0. I also bought ikea devices. The usb stick seems to work fine (online) but when I tried to include ikea devices, they are not found… I tried a different version (2.5) of OpenHAB and I had the same problem. The log file when I try to include an ikea device is the following one:
2021-01-03 11:05:33.867 [DEBUG] [bee.discovery.ZigBeeDiscoveryService] - Starting ZigBee scan for zigbee:coordinator_ember:3d122ab4db
2021-01-03 11:05:33.869 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - Permit join to FFFC/0 for 60 seconds.
2021-01-03 11:05:33.874 [DEBUG] [e.transaction.ZigBeeTransactionQueue] - Broadcast: Added transaction to queue, len=1, transaction=ZigBeeTransaction [ieeeAddress=null queueTime=0, state=WAITING, sendCnt=0, command=ManagementPermitJoiningRequest [0000/0 -> FFFC/0, cluster=0036, TID=--, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:33.876 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction Manager: Send Next transaction. outstandingTransactions=0, outstandingQueues=1, sleepy=0/3
2021-01-03 11:05:33.878 [DEBUG] [transaction.ZigBeeTransactionManager] - FFFC/0: Sending ZigBeeTransaction [ieeeAddress=null queueTime=4, state=WAITING, sendCnt=0, command=ManagementPermitJoiningRequest [0000/0 -> FFFC/0, cluster=0036, TID=07, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:33.890 [DEBUG] [transaction.ZigBeeTransactionManager] - transactionListenerAdded: 1 outstanding
2021-01-03 11:05:33.893 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - TX CMD: ManagementPermitJoiningRequest [0000/0 -> FFFC/0, cluster=0036, TID=07, permitDuration=60, tcSignificance=true]
2021-01-03 11:05:33.895 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - TX APS: ZigBeeApsFrame [sourceAddress=0000/0, destinationAddress=FFFC/0, profile=0000, cluster=0036, addressMode=DEVICE, radius=8, apsSecurity=false, ackRequest=true, apsCounter=0A, rssi=--, lqi=--, payload=07 3C 01]
2021-01-03 11:05:33.899 [DEBUG] [e.transaction.ZigBeeTransactionQueue] - CCCCCCFFFEA5F080: Added transaction to queue, len=1, transaction=ZigBeeTransaction [ieeeAddress=CCCCCCFFFEA5F080 queueTime=0, state=WAITING, sendCnt=0, command=ManagementPermitJoiningRequest [0000/0 -> 0000/0, cluster=0036, TID=--, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:33.901 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction Manager: Send Next transaction. outstandingTransactions=1, outstandingQueues=1, sleepy=0/3
2021-01-03 11:05:33.903 [DEBUG] [transaction.ZigBeeTransactionManager] - 0000/0: Sending ZigBeeTransaction [ieeeAddress=CCCCCCFFFEA5F080 queueTime=4, state=WAITING, sendCnt=0, command=ManagementPermitJoiningRequest [0000/0 -> 0000/0, cluster=0036, TID=08, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:33.904 [DEBUG] [transaction.ZigBeeTransactionManager] - transactionListenerAdded: 2 outstanding
2021-01-03 11:05:33.906 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - TX CMD: ManagementPermitJoiningRequest [0000/0 -> 0000/0, cluster=0036, TID=08, permitDuration=60, tcSignificance=true]
2021-01-03 11:05:33.908 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - TX APS: ZigBeeApsFrame [sourceAddress=0000/0, destinationAddress=0000/0, profile=0000, cluster=0036, addressMode=DEVICE, radius=8, apsSecurity=false, ackRequest=true, apsCounter=0B, rssi=--, lqi=--, payload=08 3C 01]
2021-01-03 11:05:33.909 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspSendBroadcastResponse [networkId=0, status=EMBER_SUCCESS, sequence=A0]
2021-01-03 11:05:33.931 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspIncomingMessageHandler [networkId=0, type=EMBER_INCOMING_BROADCAST_LOOPBACK, apsFrame=EmberApsFrame [profileId=0000, clusterId=0036, sourceEndpoint=0, destinationEndpoint=0, options=[EMBER_APS_OPTION_ENABLE_ROUTE_DISCOVERY], groupId=0, sequence=A0], lastHopLqi=255, lastHopRssi=0, sender=0000, bindingIndex=255, addressIndex=255, messageContents=07 3C 01]
2021-01-03 11:05:33.938 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspSendUnicastResponse [networkId=0, status=EMBER_SUCCESS, sequence=A1]
2021-01-03 11:05:33.950 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspIncomingMessageHandler [networkId=0, type=EMBER_INCOMING_UNICAST, apsFrame=EmberApsFrame [profileId=0000, clusterId=0036, sourceEndpoint=0, destinationEndpoint=0, options=[EMBER_APS_OPTION_RETRY, EMBER_APS_OPTION_ENABLE_ROUTE_DISCOVERY], groupId=0, sequence=A1], lastHopLqi=255, lastHopRssi=0, sender=0000, bindingIndex=255, addressIndex=255, messageContents=08 3C 01]
2021-01-03 11:05:33.951 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - RX APS: ZigBeeApsFrame [sourceAddress=0000/0, destinationAddress=0000/0, profile=0000, cluster=0036, addressMode=DEVICE, radius=0, apsSecurity=false, ackRequest=false, apsCounter=A1, rssi=0, lqi=FF, payload=08 3C 01]
2021-01-03 11:05:33.952 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - RX CMD: ManagementPermitJoiningRequest [0000/0 -> 0000/0, cluster=0036, TID=08, permitDuration=60, tcSignificance=true]
2021-01-03 11:05:33.960 [DEBUG] [transaction.ZigBeeTransactionManager] - notifyTransactionCommand: ManagementPermitJoiningRequest [0000/0 -> 0000/0, cluster=0036, TID=08, permitDuration=60, tcSignificance=true]
2021-01-03 11:05:33.976 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspIncomingMessageHandler [networkId=0, type=EMBER_INCOMING_UNICAST, apsFrame=EmberApsFrame [profileId=0000, clusterId=8036, sourceEndpoint=0, destinationEndpoint=0, options=[EMBER_APS_OPTION_RETRY, EMBER_APS_OPTION_ENABLE_ROUTE_DISCOVERY], groupId=0, sequence=A2], lastHopLqi=255, lastHopRssi=0, sender=0000, bindingIndex=255, addressIndex=255, messageContents=08 00]
2021-01-03 11:05:33.981 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - RX APS: ZigBeeApsFrame [sourceAddress=0000/0, destinationAddress=0000/0, profile=0000, cluster=8036, addressMode=DEVICE, radius=0, apsSecurity=false, ackRequest=false, apsCounter=A2, rssi=0, lqi=FF, payload=08 00]
2021-01-03 11:05:33.985 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - RX CMD: ManagementPermitJoiningResponse [0000/0 -> 0000/0, cluster=8036, TID=08, status=SUCCESS]
2021-01-03 11:05:33.991 [DEBUG] [transaction.ZigBeeTransactionManager] - notifyTransactionCommand: ManagementPermitJoiningResponse [0000/0 -> 0000/0, cluster=8036, TID=08, status=SUCCESS]
2021-01-03 11:05:33.997 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMessageSentHandler [networkId=0, type=EMBER_OUTGOING_DIRECT, indexOrDestination=0000, apsFrame=EmberApsFrame [profileId=0000, clusterId=0036, sourceEndpoint=0, destinationEndpoint=0, options=[EMBER_APS_OPTION_RETRY, EMBER_APS_OPTION_ENABLE_ADDRESS_DISCOVERY, EMBER_APS_OPTION_ENABLE_ROUTE_DISCOVERY], groupId=0, sequence=A1], messageTag=08, status=EMBER_SUCCESS, messageContents=]
2021-01-03 11:05:33.999 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - RX STA: msgTag=08 state=RX_ACK
2021-01-03 11:05:34.002 [DEBUG] [transaction.ZigBeeTransactionManager] - notifyTransactionProgress: TID=08, state=RX_ACK, outstanding=2
2021-01-03 11:05:34.005 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction complete: ZigBeeTransaction [ieeeAddress=CCCCCCFFFEA5F080 queueTime=105, state=COMPLETE, sendCnt=1, command=ManagementPermitJoiningRequest [0000/0 -> 0000/0, cluster=0036, TID=08, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:34.010 [DEBUG] [transaction.ZigBeeTransactionManager] - transactionListenerRemoved: 1 outstanding
2021-01-03 11:05:34.013 [DEBUG] [e.transaction.ZigBeeTransactionQueue] - CCCCCCFFFEA5F080: transactionComplete, state=COMPLETE, outstanding=0
2021-01-03 11:05:34.017 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction Manager: Send Next transaction. outstandingTransactions=1, outstandingQueues=0, sleepy=0/3
2021-01-03 11:05:34.020 [DEBUG] [zigbee.transaction.ZigBeeTransaction] - Transaction state changed: nwk=0000, TID=08, event=RX_ACK, state=COMPLETE
2021-01-03 11:05:34.876 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMessageSentHandler [networkId=0, type=EMBER_OUTGOING_BROADCAST, indexOrDestination=FFFC, apsFrame=EmberApsFrame [profileId=0000, clusterId=0036, sourceEndpoint=0, destinationEndpoint=0, options=[EMBER_APS_OPTION_ENABLE_ROUTE_DISCOVERY], groupId=0, sequence=A0], messageTag=07, status=EMBER_DELIVERY_FAILED, messageContents=]
2021-01-03 11:05:34.878 [DEBUG] [tsystems.zigbee.ZigBeeNetworkManager] - RX STA: msgTag=07 state=RX_NAK
2021-01-03 11:05:34.881 [DEBUG] [transaction.ZigBeeTransactionManager] - notifyTransactionProgress: TID=07, state=RX_NAK, outstanding=1
2021-01-03 11:05:34.883 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction complete: ZigBeeTransaction [ieeeAddress=null queueTime=1010, state=FAILED, sendCnt=1, command=ManagementPermitJoiningRequest [0000/0 -> FFFC/0, cluster=0036, TID=07, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:34.884 [DEBUG] [transaction.ZigBeeTransactionManager] - transactionListenerRemoved: 0 outstanding
2021-01-03 11:05:34.886 [DEBUG] [e.transaction.ZigBeeTransactionQueue] - Broadcast: transactionComplete, state=FAILED, outstanding=0
2021-01-03 11:05:34.889 [DEBUG] [e.transaction.ZigBeeTransactionQueue] - Broadcast: transactionComplete exceeded max retries 1
2021-01-03 11:05:34.892 [DEBUG] [zigbee.transaction.ZigBeeTransaction] - Transaction cancelled: ZigBeeTransaction [ieeeAddress=null queueTime=1019, state=CANCELLED, sendCnt=1, command=ManagementPermitJoiningRequest [0000/0 -> FFFC/0, cluster=0036, TID=07, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:34.896 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction complete: ZigBeeTransaction [ieeeAddress=null queueTime=1022, state=CANCELLED, sendCnt=1, command=ManagementPermitJoiningRequest [0000/0 -> FFFC/0, cluster=0036, TID=07, permitDuration=60, tcSignificance=true]]
2021-01-03 11:05:34.898 [DEBUG] [transaction.ZigBeeTransactionManager] - transactionListenerRemoved: 0 outstanding
2021-01-03 11:05:34.901 [DEBUG] [e.transaction.ZigBeeTransactionQueue] - Broadcast: transactionComplete but not outstanding, state=CANCELLED, outstanding=0
2021-01-03 11:05:34.904 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction Manager: Send Next transaction. outstandingTransactions=0, outstandingQueues=0, sleepy=0/3
2021-01-03 11:05:34.909 [DEBUG] [transaction.ZigBeeTransactionManager] - Transaction Manager: Send Next transaction. outstandingTransactions=0, outstandingQueues=0, sleepy=0/3
2021-01-03 11:05:34.912 [DEBUG] [zigbee.transaction.ZigBeeTransaction] - Transaction state changed: nwk=FFFC, TID=07, event=RX_NAK, state=CANCELLED
When I paired the ikea device, I receive the following information from the log file:
2021-01-03 11:05:47.316 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-21, messageContents=01 C8 75 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 A0 00 03 01 D8 42 02 93]
2021-01-03 11:05:47.587 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-21, messageContents=01 C8 76 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 A1 00 03 01 D8 42 02 93]
2021-01-03 11:05:47.852 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-21, messageContents=01 C8 77 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 A2 00 03 01 D8 42 02 93]
2021-01-03 11:05:48.114 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-21, messageContents=01 C8 78 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 A3 00 03 01 D8 42 02 93]
2021-01-03 11:05:48.380 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-21, messageContents=01 C8 79 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 A4 00 03 01 D8 42 02 93]
2021-01-03 11:05:53.637 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 89 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 B4 00 D9 CD 18 10 02 93]
2021-01-03 11:05:53.901 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 8A FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 B5 00 D9 CD 18 10 02 93]
2021-01-03 11:05:54.167 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 8B FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 B6 00 D9 CD 18 10 02 93]
2021-01-03 11:05:54.431 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 8C FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 B7 00 D9 CD 18 10 02 93]
2021-01-03 11:05:54.697 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 8D FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 B8 00 D9 CD 18 10 02 93]
2021-01-03 11:05:59.947 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 9D FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 C8 00 DD EE 77 97 02 93]
2021-01-03 11:06:00.219 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 9E FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 C9 00 DD EE 77 97 02 93]
2021-01-03 11:06:00.480 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 9F FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 CA 00 DD EE 77 97 02 93]
2021-01-03 11:06:00.745 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 A0 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 CB 00 DD EE 77 97 02 93]
2021-01-03 11:06:01.008 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 A1 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 CC 00 DD EE 77 97 02 93]
2021-01-03 11:06:06.260 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 B1 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 DC 00 D8 5E 7F 97 02 93]
2021-01-03 11:06:06.524 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 B2 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 DD 00 D8 5E 7F 97 02 93]
2021-01-03 11:06:06.789 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 B3 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 DE 00 D8 5E 7F 97 02 93]
2021-01-03 11:06:07.053 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 B4 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 DF 00 D8 5E 7F 97 02 93]
2021-01-03 11:06:07.317 [DEBUG] [zigbee.dongle.ember.ZigBeeDongleEzsp] - RX EZSP: EzspMacFilterMatchMessageHandler [networkId=0, filterIndexMatch=0, legacyPassthroughType=UNKNOWN, lastHopLqi=255, lastHopRssi=-22, messageContents=01 C8 B5 FF FF FF FF 99 88 DE F2 1B FE FF 14 2E 84 0B 00 0B 00 10 5E C0 11 E0 00 D8 5E 7F 97 02 93]
But at the end, I did not see the a new thing.
Do you have any idea of the problem ?
Thanks in advance,
Thierry