[SOLVED] Zwave, unknown device NEO Coolcam power plug


I’m including a Zwave power plug from NEO Coolcam.
According to the database it should be there.
But the result is:

Z-Wave Node 016 (0258:0200:1027:2.21)

Unknown Device

Maybe this one is not yet in the database?
I’m running snapshot version:

  • OpenHAB: 2.5.0~S1698-1

  • Zwave binding:

Please let me know what I should/can do.

Thank you in advance

The device here was last updated 6 days ago.
The database was last exported 10 days ago.

This means the latest snapshot does not yet have the latest database changes.

Thanks Bruce,

So wait for the next database export and upgrade snapshot, correct?


I guess so. I do not know what changes were made.
@chris is the man who exports the database to GitHub.

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again, thanks @Bruce_Osborne

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Hi @JdeJong,

did you get your Neo Coolcam powerplug up and working.
I have just recieved mine and included it.
Up until now the inclusion process does not get properly finnished.

Did you need to wake it up several times in order to finnisch the inclusion proces?


No, that tends to apply mainly to battery powered devices. For some reason, I sometimes have has to delete a Thing from OH (do NOT exclude from the network) and then re-discover it to get full discovery.

That did not change anything.

I’m not a LOG-specialist even when I parse it in the webbased logviewer but to it looks like there is no real error.

The endresult however is that I cant link items to the thing.
This is what I see in habmin
this is the complet log:completeLog.txt (42.8 KB)

It might help if you provide information on what your problem actually is? You’ve just stated that teh inclusion process doesn’t properly finish - what happens, or what doesn’t happen. What version of OH are you using? How are you configuring your system?

The “complete log” is not very useful since it does not contain any information during the inclusion process which is where you say the problem is?

What is the real problem? If there is a thing, then it should have channels - if you can’t link items to the thing, then probably the issue is not with the inclusion of the device.

In order to help you, we do need to have some information on your problem…

More correct : there are no items that can be linked.

Thanks for the further information about your problem, but please (please!) can you provide a log during inclusion if you think that’s the problem (I don’t) and the other information I requested. It’s really impossible to help you if you don’t provide information on your problem.

I see what I can do.
This is the xml-file for node 6.
network_e535530e__node_6.xml (10.5 KB)

I will try to get the log from the inclusion process but I want to let you know that I included another device just befor or after the powerplug. The other device did seem to do what was expected but now 24 hours later I see that it does not report states back.

So in other words, I get the feeling that maybe the system is having some issues with the two inclusions. If I can’t find the solution then I will exclude both devices again start over one by one.

Ok let me check current log, see soon! :slight_smile:

This looks fine - I think the inclusion process is working fine.

Please can you answer the questions from above -:

These are important to allow me to understand what the issue might be.

This is my system:
Openhab2.4.0-1 (install from image)
Aeotec Gen 5 USB

Inclusion was done activating the proces through openhab (and not by pushing the Aeotec button like I did before)

This is the Log from the beginning of the inclusion proces until a few hours later.
Node6 is the Neocam powerplug
Node 7 is temp/humid sensor

LogInclusionNode6&7_1.txt (593.8 KB) LogInclusionNode6&7_2.txt (523.4 KB)

Let me know if you need more.

Please don’t doubt my appreciation for your support!

Thanks. This explains your problem - you are using an old version of openHAB and you need to update at least the ZWave binding to use the device that you are trying to use. I’d suggest to use the SNAPSHOT binding.

You can update with the script below -:


Thx @chris,

I will read things through and let you know the outcome.


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Hi @mariofrombelgium,

Yes, It is working, no problems at all. But I’m on the snapshot release, I think that’s the problem you are having. I had the same from previous builds. They were seen as zwave devices, but without any info.
I also added a motion sensor, wall-switches and they are all working perfectly!
It’s really nice stuff. Good quality, looks good and they work well. and for much better pricing then fibaro at the moment…


Thank you @chris for all the work!
I’ve made a general thank you in the community in a different post. :wink:

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For sure - the device was not in the database for 2.4, so a newer binding is definitely required.

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all the Neo devices I have now work like a charm! Really nice!